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Warranty Service @ Xterasys |
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Warranty Information | Return Policy |
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Limited Warranty Xterasys guarantees that every product will be free from physical defects in material and workmanship when used within the limits set forth in the Specifications section of its user guide. Unless specified in the user guide, warranty period is one (1) year from the invoice date for non-battery-related products, and three (3) months from the invoice date for ALL battery-related products. If the product proves defective during the warranty period, contact Xterasys Technical Support in order to obtain a Return Merchandise Authorization (RMA) number. Technical support service will be provided for Xterasys products over the phone or walk in. BE SURE TO HAVE YOUR PROOF OF PURCHASE (INVOICE FROM XTERASYS). RETURN REQUESTS CANNOT BE PROCESSED WITHOUT PROOF OF PURCHASE. All customers located outside of the United States of America shall be held responsible for shipping and handling charges for both ways.
IN NO EVENT SHALL XTERASYS' LIABILITY EXCEED THE PRICE PAID FOR THE PRODUCT FROM DIRECT, INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OF THE PRODUCT, ITS ACCOMPANYING SOFTWARE, OR ITS DOCUMENTATION. XTERASYS OFFERS NO REFUNDS FOR ITS PRODUCTS. Xterasys makes no warranty or representation, expressed, implied, or statutory, with respect to its products or the contents or use of this documentation and all accompanying software, and specifically disclaims its quality, performance, merchantability, or fitness for any particular purpose. Xterasys reserves the right to revise or update its products, software, or documentation without obligation to notify any individual or entity. Please contact us for all inquiries.
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ALL RETURNS & EXCHANGE SERVICES REQUIRE COPIES OF ORIGINAL XTERASYS INVOICES – NO EXCEPTIONS. Prior to returning any goods to Xterasys, a customer shall first CONTACT our technical support at (626) 336-7088 to verify that the product is defective, then obtain a Return Merchandise Authorization (RMA) Number. Technical support service will be provided for xterasys products over the phone or customer walk in. No returns can be made without an RMA number. If a product is returned without an RMA number, it will be rejected. A returned Product must be in original packaging and include all accessories. All products returned to Xterasys shall be shipped freight prepaid to Xterasys. if the ship-to-address is within continental U.s., Any repaired or replaced products or parts WILL be shipped to CUSTOMER via UsPS/ups Ground with shipping paid by Xterasys. for out of country ship-to-address, freight charges FOR BOTH WAYS (TO and FROM) must be prepaid by the CUSTOMER, or CUSTOMER’s shipping account MAY BE USED. xterasys reserves the right to make decision whether to send a replacement, repair the product, or process a credit. xterasys is not responsible for any damage / lost due to shipping.
Dead On Arrival (DOA) Policy DEAD ON ARRIVAL (DOA) exchange request must be made within 7 days from the product’s arrival date. DOA is defined as any product that is inoperable upon arrival. ALL RETURNED PRODUCTS BASED ON DOA ARE SUBJECT TO DIAGNOSE AND VERIFICATION BY XTERASYS SERVICE TEAM. XTERASYS HAS THE FINAL JUDGMENT ON WHETHER A PRODUCT QUALIFIES FOR DOA OR NOT. IF CUSTOMER INSISTS ON RETURNING THE PRODUCT BASED ON DOA ARGUMENT WHEN XTERASYS VERIFIED AND AGREED TO THE CONTRARY, SUCH SALES WILL BE CONSIDERED A CANCELLED ORDER WITH RESTOCKING PENALTY. IF XTERASYS VERIFIED AND AGREED TO THE DOA STATUS ON RETURNED PRODUCT, AND IF THE REQUEST IS MADE WITHIN THE REQUIRED PERIOD, DOA will be processed accordingly. The RETURNED Product must be in original packaging and include all accessories. The CREDIT POLICY for DOA products IS DESCRIBED BELOW.
Out-Of-Warranty Service Policies Diagnostic Fee will be charged for out-of-warranty items that are returned to xterasys warehouse. THIS FEE will vary DEPENDING ON model and customer location. IT can be applied to the repair of the item if repairs are necessary. This diagnostic fee covers the following: labor, diagnose effort, and return shipping charges.
CANCELLATION All orders placed with xterasys are processed as quickly as possible and go through many departments, including sales, accounting (credit card processing), and shipping. If cancellation on an order is required, the request must be submitted in writing to Fax #: (626) 336-7088. An order is not considered cancelled until a written confirmation of the cancellation is received from the order processing department. xterasys reserves the right to assess an order-cancellation fee. The fee can be up to 15% of the order amount and is dependent on the stage of the order processing. ORDERS CANNOT BE CANCELLED AFTER IT IS SHIPPED.
Credit - "store CREDIT" Policy Credit back service will only be available to a customer who purchased directly from Xterasys
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Accept
major credit cards!